Security Operations Support

Please use the SOS form to submit your physical security service/maintenance issues and the appropriate IT personnel will address them.

Examples of SOS issues:
- Security camera Issues (no video, distorted picture, video wall issues)
- Access Control Issues (Card reader off-line, Badges do not work)
- Intrusion Detection Issues (alarms not reporting, alarm sensor malfunction)
- Visitor Management System Issues
- Desktop Support for Physical Security System Computers (Computer not responding to commands, Software issues)

Examples of non-SOS issues (please contact help desk instead):
- trouble logging in
- password reset

Raise an Internal Support Case: